FAQ
SHIPPING INFORMATION:
ORIGINALS:
Because of drying time, varnishing and a slew of other operational reasons in my studio, it may take up to two weeks for us to package and dispatch your work to you. Transit time will vary according to where your painting is travelling to.
All gallery-wrapped canvases up to a size of 20 x 30 inches will be shipped in-tact both in Australia and overseas. Paintings over this size going to an Australian destination will mostly be shipped as is, but will need to be assessed on a case by case basis.
Larger works on canvas over 20 x 30 Inches will be removed from their stretcher bars and shipped rolled in a sturdy tube. This happens for two reasons:
1) It is far safer for a large painting to travel this way (yes, I have experienced the heartbreak paintings being damaged in transit).
2) It is by far the most cost effective way to ship large works. The money you will save on shipping will more than cover the cost of having it re-stretched by your framer.
Please check out this youtube video if you would like to learn more about how a painting is stretched onto stretcher bars: https://www.youtube.com/watch?v=zL8nNlepi8E
PRINTS:
Our prints are custom made by a fine art printer in Melbourne, Australia and are printed on demand. Please allow up to two weeks for the printing process as we generally put in an order every one to two weeks.
Depending on where you live, your print will arrived carefully wrapped in tissue in either a rigid mailer or a sturdy cardboard tube.
SHIPPING COSTS:
Shipping costs are calculated at the checkout according to package weight and distance. On the odd occasion where the calculation is inaccurate (which sometimes happens with international purchases), we may need to contact you via email to arrange additional payment.
Our Shipping Categories are calculated as follows:
INTERNATIONAL (OUTSIDE OF AUSTRALIA)
Small Parcel: This shipping option is for all Prints and Works on Paper. Sizes in this category are A2 (16.53 x 23.3 inches or 42 x 59.4 cm), or smaller. Depending on the size of your purchase and where you live, your artwork or print will be carefully wrapped and shipped either flat in a rigid mailer or rolled in a sturdy cardboard tube.
Medium Parcel: This shipping option is for smaller sized stretched canvases that measure 14” x 11” (35.56 x 27.94 cm) or below. Artworks will be carefully packaged and shipped to you in a sturdy box.
Large Parcel: This shipping option is for larger stretched canvases that measure from 12” x 16” (30.48 x 40.64 cm) up to and including those at 20” x 30” (50.8cm x 76.2cm). Artworks will carefully be packaged and shipped to you in a sturdy box.
Extra Large Parcel: This shipping option is for canvases too large to ship in a box overseas. Any Canvas that is larger than 20” x 30” (50.8cm x 76.2cm) falls into this shipping category. We will carefully remove the canvas from the stretcher bars and roll the canvas to ship to you in a sturdy PVC pipe.
INSURANCE:
Please note that due to laws imposed by President Trump, we are unable to provide insurance for parcels travelling from Australia to the US. Please know that we have had very few problems over the years and feel very confident that your parcel will arrive safely.
For Australia and other international destinations, please note that insurance is not routinely included in the cost of shipping that you will pay at the checkout. If you would like you item to be insured, please email us and let us know and we will arrange this and the cost separately.
For larger, more expensive paintings we will insist that your painting be insured (if it is possible in your country) and will send an additional invoice to cover this if necessary.
RESPONSIBILITY OF CORRECT ADDRESS:
We triple-check all our parcels to make sure that they have the correct address and labelling that you supply us. Please know that we can’t be responsible for parcels that are lost or unattainable due to an incorrectly supplied address. Please double check your information, especially if you are buying for a gift and having it shipped directly to them.
INTERNATIONAL SHIPMENTS:
Please note, we are not responsible for any customs or duty fees associated with shipping to your country.
DISPUTES:
We do our utmost to make sure that your art arrives safely. If, on the off-chance you there are difficulties relating to your order, please do know that we will do our very best to resolve it for you where it is in our power to do so. Please remember to be kind, we are doing our best and there are limits to what we are able to do when it comes to postal services.